Privacy Policy

Thank you for choosing to be part of our community at DYM Vietnam. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at .... When you visit our website https://dymvietnam.com (the “Website”), and more generally, use any of our services (the “Services”, which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately. This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any related services, sales, marketing or events. Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

1. Introduction

DYM VIETNAM COMPANY LIMITED (hereinafter "the Company") considers the protection of our customers' personal information to be an important responsibility and will handle personal information appropriately, in accordance with the laws of the Socialist Republic of Vietnam regarding personal data protection (Decree 13/2023/ND-CP, Circular 47/2020/TT-BTTTT, etc.) and related international standards.

2. Scope of Application

This Privacy Policy applies to all services we provide, including digital marketing, website management, social media account operations, as well as advertising creation and distribution.

3. Types of Personal Information Collected

3.1 Information Collected Directly

Basic Information: Full name, company name, position, phone number, email address, address.
Service-Related Information: Inquiry details, contract information, billing/payment information.
Communication Records: Records of communication via email, phone, and during meetings.

3.2 Information Collected Automatically

Website Usage Information: IP address, browser information, access history, cookie information
Marketing Analysis Data: Number of ad clicks, conversion rate, user behavior analysis

4. Purpose of Using Personal Information

4.1 Primary Purposes of Use

Provision and improvement of digital marketing services
Handling inquiries from customers
Contract management and billing/payment processing
Legal compliance and internal control

4.2 Marketing Purposes

Service announcements and marketing activities
Market research and statistical analysis (after anonymization)
Announcements of new services and campaigns

5. Provision of Personal Information to Third Parties

The Company will not provide customers' personal information to a third party, except in the following cases:

5.1 Provision Based on Consent

Advertising platforms for implementing marketing campaigns (Google, Facebook, TikTok, etc.)
Information sharing with KOLs/KOCs in influencer marketing
Providers of analysis tools (Google Analytics, etc.)

5.2 Provision Based on Legal Requirements

Legal requests from Vietnamese government agencies
Court orders or requests from law enforcement agencies
Protection of life and property in emergencies

6. International Data Transfer

6.1 Data Transfer Destinations

Due to the nature of our services, data may be transferred to the following countries and regions:
Japan (In collaboration with our parent company, DYM Group)
United States (For using platforms like Google, Facebook, etc.)
Singapore (For using a regional data center)

6.2 Protective Measures

We take appropriate protective measures during international transfers:
Conclusion of Standard Contractual Clauses (SCC)
Transfer to countries with an adequacy decision
Appropriate technical and organizational security management measures

7. Personal Information Storage Period

Contract-related information: 5 years after contract termination
Marketing-related data: During the service provision period and for 2 years after its termination
Inquiry records: 3 years after the response is completed
Information for which storage is mandated by law: The period stipulated by each law

8. Data Subject Rights

Based on Vietnamese law, customers have the following rights:

8.1 Basic Rights

Right of Access: Request for disclosure of held personal information
Right to Rectification: Request for correction of inaccurate information
Right to Erasure: Request for deletion of personal information
Right to Restriction of Processing: Request for a halt to personal information processing

8.2 Method of Exercising Rights

If you wish to exercise your rights, please contact the following:
Email: dym-hrtech@dymvietnam.jp
Tel: 028 38386675
Adress: Samco Building, 326 Vo Van Kiet Street, Cau Ong Lanh Ward, Ho Chi Minh City, Vietnam

9. Security Measures

9.1 Technical Security Management Measures

SSL/TLS encrypted communication
Firewall and intrusion detection system
Access control and authentication system
Periodic security audits

9.2 Organizational Security Management Measures

Appointment of a Personal Information Protection Officer
Periodic education and training for employees
Appropriate supervision of business contractors
Development of an incident response system

10. Cookie Policy

10.1 Purpose of Use

Improvement of website functionality
Improvement of user experience
Measurement of marketing effectiveness
Behavioral analysis and statistical compilation

10.2 Types of Cookies

Necessary cookies: Required for site functionality
Analytics cookies: Google Analytics, etc.
Marketing cookies: For optimizing ad delivery

11. Children's Personal Information

The Company will not knowingly collect personal information from children under 16 years of age. If a person under 16 uses the service, parental consent is required.

12. Changes to the Privacy Policy

If we make changes to this policy, we will provide notification on our website 30 days in advance. For important changes, we will also notify you via email.

13. Contact Information

Email: dym-hrtech@dymvietnam.jp
Tel: 028 38386675
Address: Samco Building, 326 Vo Van Kiet Street, Cau Ong Lanh Ward, Ho Chi Minh City, Vietnam
Business Hours: Monday to Friday, 9:00-17:00 (Vietnam Time)

Supervisory authority in Vietnam

Complaints regarding personal information protection may also be filed with the Ministry of Information and Communications of Vietnam.

DYM VIETNAM COMPANY LIMITED

Address: Samco Building, 326 Vo Van Kiet Street, Cau Ong Lanh Ward, Ho Chi Minh City, Vietnam
Representative: Kobayashi Masayuki
Business Registration Number: 0318145053